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Ordering Flowers is Easy


How to Place an Order

Hana florist’s website is designed to make ordering flowers very simple and quick for you. Choose your flowers and just click on the image and follow the simple instructions.



  1. Shop From a Variety of Categories

    Search by a specific keyword or item number, Occasion, Product Category or Price.

  2. Select Your Product and Choose Your Preferences

    You can customize your gift, add something extra with your gift like balloons or stuffed animals. Once you have finalized the gift, Add the product to the cart. Your flower gift will be stored in your personal shopping cart. You can decide to continue to browse or proceed to Checkout.

  3. Proceed to checkout

    Login to your account or enter your email id.

  4. Provide recipient delivery information

    Add recipient’s delivery information. You can create a personal message for your card or select from pre-written messages.

  5. Provide your billing information

    Enter your credit card information in our secure transaction page.

  6. Review your order

    Review your order and click the Submit Order.

  7. Save your confirmation

    Send the confirmation email we send you for future reference.



The Hana Florists Guarantee

Our local florists useonly the freshest flowers available for their hand-made bouquets to ensure that you can send flowers with confidence. Every flower arrangement is personally delivered, and we offer same-day delivery on most orders.

At Hana Florists, we are committed to exceptional service and products. If you are not completely satisfied for any reason with your gift or its delivery, please do not hesitate to contact us.


Order Changes and Cancellations

Hana Florists is unable to cancel or change orders already in process at the florist, enroute or delivered. The processing of your order starts immediately as soon as your order is received, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call our customer support. For other changes, email customer service.


Sales Tax

Ordersdelivered to Oklahoma, Arkansas, Michigan and Vermont are subject to sales tax and orders placed from Arkansas and Oklahoma are also subject to sales tax.The exact amount of the Sales Tax will be conveyed to you before you make the payment.


Delivery Policy

Every Hana Florists gift bouquet is personally hand-delivered by a local florist, and we make every effort to deliver your order as quickly as possible.

All orders received before 3:00 pm, Monday-Friday and before 12:00 pm on Saturdays and Sundays in the recipient’s time zone will be delivered the same day. Orders placed after the above-mentionedtime will be delivered the following day.

We regret that we cannot guarantee the exact time of delivery to rural addresses, hotels, hospitals, military bases or cemeteries. You can type specific delivery time during checkout, we will do our best to accommodate your preferences.

We recommend that you place your orders at least five days in advance before major holidays.


Delivery to Hospitals

The local florists are experienced at making floral deliveries to hospitals. When placing your order for hospitals, please make sure to include recipient name and room number or ward of the recipient.

Many ICU patients may not be permitted to receive flowers in the hospital, we recommend you check with the hospital before placing your order.


Recipient Not Home

In case the recipient of your gift is not at home, the delivering florist will either call the recipient to schedule an appropriate delivery time or leave a note on the recipient’s door.


Substitution Policy

On rare occasions, flowers or containers may be substituted due to unforeseen circumstances. In such cases, our local florist will ensure that the style, theme and color scheme of the arrangement is preserved and the blooms of equal or higher value are used.


Payment Options

For your convenience, Hana Florists accepts Visa, MasterCard, Discover Network, Diners Club, Carte Blanche, American Express and PayPal. Orders delivered to Oklahoma, Arkansas, Michigan and Vermont are subject to sales tax. Orders placed from the states of Arkansas and Oklahoma are also subject to sales tax. You will be intimated the exact amount before submitting your order.


International Orders

Please read our International Flower Delivery Information page for more details on how to place an International order.


Order-Related E-mails

You receive an Order Confirmation email shortly after you place an order, which will include details of your order.

You’ll receive a Thank you email from us when your gift has been received.